Big decisions shouldn’t be made in a rush. Try our mattresses for 120 nights. If it’s not for you, return the mattress for a full refund. All requests for returns should be made within 120 days from the date of delivery. Email us at [email protected] so we can assist you with the return process.

Buyers qualify for a 120 nights trial return and refund offer for only 1 mattress per household/shipping address. If an order includes more than 1 mattress, the customer may only return 1 mattress.

Please note that the 120-night trial is only applicable to Nuloft mattresses purchased directly from www.nuloft.com

Requests for returns should be made within 120 days from the delivery date to be eligible. The refund will exclude fees paid for (where applicable):

• Delivery
• Assembly
• Delivery Location
• Delivery Timing
• Staircase delivery

We might charge you additional fees during the return trip.

The charges are listed as follow:

• Staircase return fees will be applicable (same as staircase delivery fees) if your premises are inaccessible through elevator.
• Return pick-up location surcharge: To return your items from select locations where we levy delivery surcharge, returns will be subject to surcharges as well.
• For deliveries after 6pm, a surcharge of $40 applies.

Our Return and Refund policy is applicable for local orders only. Products that are exported out of Singapore mainland is not applicable.

Refunds for payments made via bank transfer will be made within seven (7) working days. Customers who have paid via credit card or other modes of payment will be refunded via the original mode of payment.

Refund of payments made via PayPal will be in accordance with PayPal’s refund policy.

Returned mattresses will be donated to charities or non-profit organisations. We will not resell these mattresses.