Yes. Our mattresses and bed frames are on display at the BEDANDBASICS experience centres at Tan Boon Liat Building (315 Outram Road #07-03) and Kaki Bukit (36 Kaki Bukit Crescent #02-01), open daily from 11am to 8pm. Find a store

Email **@****ft.com or call +65 6850 5075, Monday to Friday, 9am to 6pm (excluding public holidays). You can also use the chat button on any page.

Each product page lists the sizes it comes in and its exact measurements.

We don’t recommend mixing sizes. A mattress that is too small leaves gaps, and one that is too big won’t sit properly, which can shorten the life of both. Please pick the same size for your mattress and bed frame.

Measurements are on each product page, in the description, the specifications and the images.

The Mica, Lucy and Baronial storage beds and the Nuloft Luxe Pro and Nuloft Serenite mattresses are made to order for you. Each product page shows the lead time. Because they are made for you, made-to-order items can’t be returned, exchanged or cancelled once production has started.

• Nuloft mattresses in stock: order between 10am and 4pm, Monday to Friday (excluding public holidays), and we deliver within 2 hours. Orders outside these hours are delivered from 10am on the next working day.
• Bedding: usually 3 to 5 working days.
• Bed frames and made-to-order items: the lead time shown on each product page, from as fast as 5 working days.

Delivery policy

Monday to Saturday, excluding public holidays.

Standard Delivery is free on orders of $300 and above, and $19.90 below $300. Premium Delivery, where you choose your date at checkout, is $30. Some locations, after-hours deliveries and staircase deliveries have extra charges. All delivery fees

Once your items are ready, we’ll WhatsApp you to arrange a delivery date. Please make sure your number can receive WhatsApp messages. With Premium Delivery, we confirm the date you chose at checkout or offer the nearest available one.

We deliver across mainland Singapore. Sentosa and a few locations such as some camps, ports and airport areas have a $19.90 surcharge, and a few, such as offshore islands and prisons, can’t be reached. See the full list

Yes, to condominiums and landed homes. Please check with your management office about delivery hours, permits, service-lift booking and deposits before your delivery day, as many condos don’t allow deliveries at night or on weekends.

If an item can’t go up by lift (for example, it doesn’t fit, the lift is down, or building management doesn’t allow it), our crew may carry it up the stairs if it is safe to do so. This costs $10 per item per floor, or $20 per wardrobe per floor.

Yes, if your order hasn’t been sent out yet. Please contact us as soon as possible with your order number and the new address.

Self-collection is available for selected items only. Please contact us before you order.

We look at each urgent request individually. Tell us which items you need and when, and we’ll let you know if it’s possible. If you need a specific date, Premium Delivery lets you choose one at checkout.

Please let us know as early as possible. If no one is available to receive the order, or a Standard Delivery is rescheduled on the delivery day itself, the delivery is treated as failed and a $60 redelivery fee applies.

We can hold your order free for up to 60 days from your order date. After that, a holding fee of $29.90 per item applies for each extra month or part of a month, and the order must be paid in full. Payments for orders held beyond 60 days are non-refundable.

If the items can’t be carried up the stairs safely, the delivery may be treated as failed. If they can, staircase charges apply.

Yes, from $70 depending on the item and size. Tick the box at checkout or tell us when we arrange your delivery and we’ll confirm the price. Disposal details

• Credit or debit card (Visa, Mastercard or Amex), processed securely by PayPal. No PayPal account needed.
• PayPal.
• PayNow or bank transfer. After you place your order, we show a PayNow QR code and our bank details, and email them to you. Your order is confirmed once your payment comes in, and the delivery lead time starts from then.

Yes. Enter it at checkout. Codes can’t usually be combined, and each code has its own minimum spend and terms.

Contact us as soon as possible with your order number and we’ll help. Made-to-order items can’t be changed once production has started.

Sleep on your Nuloft mattress for at least 30 nights. If it’s not for you, ask for a return within 100 days of delivery and we’ll collect it for a refund. The trial covers Singapore sizes only (not Japan or UK sizes, Nuloft Luxe Pro or Nuloft Serenite), one mattress per household. 100 Nights Trial terms

Try your Nuloft bedding for 14 nights. If it’s not for you, email us within 14 days of delivery and drop the item off at our warehouse for a full refund. One bedding item per household. Bedding trial terms

Most other items can be returned within 100 days of delivery if they are unused and in their original packaging, less a restocking fee. Clearance items, made-to-order items and anything that has been assembled can’t be returned. A bed frame can be returned only if it is unused, unassembled and in its original packaging. Returns policy

Refunds exclude delivery, assembly, location, timing and staircase fees. Card and PayPal processing fees (4% + $1) aren’t refunded, and a restocking fee of 20% of the amount paid (minimum $50) applies, except for mattresses and bedding returned under their trials. Refund details

Bank transfer and PayNow refunds are made within 7 working days of approval. Card and PayPal payments are refunded to the original payment method.

Note any issue on the Proof of Delivery form when we deliver, then email **@****ft.com with your order number and photos. Manufacturing defects are covered by our warranty. Warranty

Nuloft mattresses come with a 10-year warranty (15 years for Nuloft Luxe Pro and Nuloft Serenite), and bed frames with a 3-year warranty. What’s covered