We do not have a showroom. This is so that we can cut out retail overheads (such as salesmen commission, showroom rental etc) and pass on the savings to you!
We only deliver on Monday to Saturday, excluding PHs.
You can reach our customer service team through:
You can reach us Mon-Fri, 9AM-6PM, excluding PH
The product measurements and dimensions can be found in the product description and images.
The difference is in the measurements below:
Japan Size:
Singapore Size:
We do not recommend that you pair a Singapore size mattress with a Japan size bedframe or vice versa. It can harm the longevity & structure of the bed frame and the mattress. Please choose the correct size for the perfect fit.
Built to order items are customized to your liking and include size & color options. They’re manufactured after your order is placed and require an estimated lead time of 30 days for delivery. Since they’re customized items, they cannot be returned, exchanged, or cancelled.
Our storage beds are customized and built to order.
The product measurements and dimensions can be found in product additional information, product specs, product description and images.
Shipping time varies by product.
Mattresses will be delivered within 2 hours if you make your order between 10am to 4pm, Mondays to Friday (excluding public holidays). Alternatively, your order will be delivered from 10 am on the next business working day (excluding weekends and Public Holidays).
Bedsheets and bedding products are delivered in 3-5 working days from date of order.
Our bedframes are custom made & built to order & require a lead time of 30 days for delivery.
We don’t deliver to these areas:
No, there’s a surcharge of $30.
Yes, you can change it if the order has not been shipped. Please get in touch with our customer service team.
The products you ordered may not be available for self-collection. Please check with our customer service team.
Staircase delivery means that the item(s) you’ve ordered had to be delivered via the stairs.
Usually this happens when the delivery crew is unable to send the furniture to your location through the elevator. (eg. the furniture is unable to fit into the elevator, the elevator is not operational, the building management denies us access to the lift)
Nuloft will at our sole discretion access the feasibility of the furniture to be carried up the staircase in a non-hazardous manner, for an additional fees.
Staircase delivery levies additional charges of $10 per item, per floor.
We review each urgent delivery request individually. Please let us know what items you require delivered and we will get back to you if it is possible.
Redelivery fee is SGD50.
You will receive a call or an SMS on your delivery schedule within 1-2 working days from date of order.
Yes, we do deliver to condominiums & landed properties.
You may want to check with your condo management on the delivery timing and days for bulk delivery. Majority of condominiums don’t allow night deliveries and deliveries during the weekends.
We will have to mark the delivery as failed. Do note that redelivery fees of SGD50 will apply.
Please inform our customer service team as soon as possible. Do note that once the the item is shipped out, redelivery fee of $50 will be applicable.
We have a free holding period for 60 days from date of order. If you require to reserve for a longer period of time, you will require to make non-cancellable/ refundable full payment in advanced and we have a holding fee of $29.90 per additional month or part thereof.
Our customer service agents will reach out to you to advise the next course of action. Do note that a redelivery fees of SGD50 will be applicable.
We may have to deem the delivery as failed. Unless the item(s) can be brought up to your premises via staircase, in such cases staircase delivery fees will be applicable. (Please refer to staircase delivery).
Please contact our customer service team so we can assist you accordingly!
The available modes of payment are:
Big decisions shouldn’t be made in a rush. Try our mattresses for 120 nights. If it’s not for you, return the mattress for a full refund. All requests for returns should be made within 120 days from the date of delivery. Email us at [email protected] so we can assist you with the return process.
Shop our bedding products stress free. Try our bedding products for 14 nights. If it’s not for you, return the bedding item for a full refund. Products that qualify for our 14 Nights Bedding Trial:
All requests for returns should be made within 14 days from the date of delivery. Email us at [email protected] so we can assist you with the return process.
We offer one-time free return on mattresses and bedding products. For all other products, the following policy applies:
All products are eligible for returns EXCEPT for the following purchases:
The products must be in resalable condition, unused and undamaged with their original packaging fully intact. Nuloft has full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns that we deem unfit for return.
The refund will exclude fees paid for (where applicable):
We levy a restocking fee* amounting to 18% of the price you paid for the item or a minimum fee of $40, whichever is higher. You will be refunded the below amount:
Refunded Amount = Final Paid Price – Delivery Fee – Other Fees (If any) – Restocking Fee (18% of Final Paid Price or $40, whichever is higher)
*Restocking fees are waived for mattresses and bedding products covered under our free returns policy.
Mattresses & bedsheets are eligible for a one-time free return per shipping address. For other products, we might charge you additional fees during the return trip.
The charges are listed as follow:
We levy a restocking fee* amounting to 18% of the price you paid for the item or a minimum fee of $40, whichever is higher. You will be refunded the below amount:
Refunded Amount = Final Paid Price – Delivery Fee – Other Fees (If any) – Restocking Fee (18% of Final Paid Price or $40, whichever is higher)
*Restocking fees are waived for mattresses and bedding products covered under our free returns policy.
Refunds for payments made via bank transfer will be made within seven (7) working days. Customers who have paid via credit card or other modes of payment will be refunded via the original mode of payment.
Refund of payments made via PayPal will be in accordance with PayPal’s refund policy.
Nuloft mattresses & bedding products are eligible for a one-time free return per shipping address. For all other products, the following policy applies:
All products are eligible for returns EXCEPT for the following purchases:
The products must be in resalable condition, unused and undamaged with their original packaging fully intact. Nuloft has full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns that we deem unfit for return.
Nuloft warrants that all furniture to be free of defective materials and workmanship. Warranty periods vary by product, commencing from the date of delivery.
If, during the warranty period, a product is deemed defective due to a manufacturing defect, Nuloft will repair or replace part(s), at our discretion. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, misuse of product, or a natural characteristic of the material used.
Customized items are built to order and in accordance with your size & colour choices. Since they’re customized items, they cannot be returned, exchanged, or cancelled.
Ⓒ Nuloft 2022.