Nuloft products are sold through resellers such as BedandBasics.sg, Lazada or Qoo10.
Please refer to their respective Terms and Conditions, Delivery Policy and Returns Policy when purchasing from them.
Your new Nuloft mattress (the “Mattress” or “Mattresses”) is covered by a 10 year Limited Warranty (the “Warranty”) from the date of delivery to your home. This Warranty extends to Mattresses purchased directly from Nuloft.com or Nuloft’s authorised retailers.
All Nuloft limited Warranties are not transferable and extend only to the original purchaser.
This Limited Warranty covers the following:
Visible indentations greater than one inch resulting from flaws in manufacturing, Indentations or sag resulting from use of an improper bed base/frame will not be covered by the Limited Warranty. The Mattress must be continuously supported by a proper bed base/frame which can support the collective weight of the mattress and its user(s).
Any physical or structural flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.
Any manufacturing defect in the zipper assembly of the mattress cover. Nuloft may repair or replace the mattress cover at our discretion.
This Limited Warranty does not cover the following:
A normal increase in softness of the foam material which does not affect the pressure-relieving properties of the mattress.
Personal preferences relating to firmness, design, materials, comfort and feel.
Physical and/or structural damages including, but not limited to, burns, stains, tears, liquid damage or cuts resulting from use.
Damage due to use with an inappropriate base with greater than two inches between support beams or slats.
Damage incurred during transportation, other than that provided by Nuloft during the initial delivery.
Damage of the mattress cover as a result of washing or drying.
Any minor manufacturing flaws to the mattress or packaging including, but not limited to, aesthetic flaws such as uneven stitching, dented carton boxes etc.
Any mattress (whether manufactured by Nuloft or not) sold by resellers who are not authorized retailers. Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
Warranty claims are only applicable within the country of original delivery by the original purchaser.
Nuloft will determine at our sole discretion if a repair or replacement of a defective mattress is appropriate.
Warranty claims may be made by writing to firstname.lastname@example.org with your original proof of purchase.
To the extent permissible by applicable law, the Mattress is provided “as is” and this Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied.
To the maximum extent permitted by applicable law and except as set forth in this limited Mattress Warranty, in no event will Nuloft, its suppliers or its resellers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the Mattress or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Nuloft has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Nuloft’s total liability will not exceed the purchase price paid for the Mattress giving rise to such liability.
In the event a dispute arises between you and Nuloft arising out of this Warranty, you agree to resolve the disputes out of court within Singapore.
This Limited Warranty shall be governed by and construed in accordance with the laws of Singapore.
Nuloft is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, Nuloft makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Nuloft howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Nuloft nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Nuloft accepts no liability for any information or content contained in external third party websites which link to or from this Website.
Notwithstanding the a foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.